Understanding and Implementing DevOps

Software is an important and unavoidable part of our world. It consolidates trade, guarantees transactions, facilitates the lives of millions of people, and improves the productivity of everyone. DevOps is a methodology that guarantees quality and collaboration in the software development process.

Teamwork is a strong value at Ippon, and DevOps is a natural fit for such a collaborative environment. In this document, we will explain the DevOps methodology and its implementation.

Our latest news

Success story 01/10/2024

Top 10 US bank

Automation of SCRA benefits for Top 10 bank saving an estimated $600k OPEX

The process for Servicemembers Civil Relief Act (SCRA) required agents to manually verify service members are eligible to statutory benefits and then send out letters informing them if they were eligible or not. That process created an inefficient experience for service members and customer service agents. Service members would receive little communication about the status of their application until after they had been applied or denied. The new solution automated the heaviest work process for agents, reducing the time spent by agents working on cases and accelerating the time that clients receive notifications and credits by 50%.

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SCRA Success Story
Success story 09/11/2023

Top 10 U.S. Bank

Migrating Thousands of Contact Center Agents off 15+-Year-Old Legacy Platform in 18 Months.

A revolving Ippon client and Top 10 U.S. Bank engaged Ippon to accelerate the migration off of a 15+-year-old legacy platform supporting thousands of contact center agents. An extended contract and teams-in-a-box approach was applied at a ratio of 4-to-1, supplementing in-house engineering. The teams iteratively delivered over 12 months on an MVP alongside 12 trailblazer agents. Over the subsequent eight weeks, 100% of the remaining 1,500 collections agents moved to the new platform with little disruption or incident.

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06/13/2023

Ippon obtains AWS Migration Competency

We are delighted to announce that Ippon, an Advanced Consulting Partner, has been awarded the Migration certification by AWS. This recognition adds to our already recognized expertise in the fields of Data and DevOps, guaranteeing that our customers are working with an AWS-recognized partner that meets the highest standards of service quality.

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